Lagging and Freezing in Scorekeeper while scoring. Scorekeeper Performance Update: Fix Identified and Rollout Beginning Today
About three weeks ago, we began receiving a small number of reports that Scorekeeper was lagging or freezing. The issue appeared to affect certain Android devices, but we also received reports of similar behavior from some iOS users. The initial reports were limited and often did not include device type, operating system, date and time, screenshots, error messages, or details about what was happening in the app. Without that information—and with similar symptoms reported across both platforms—we could not immediately determine whether there was one underlying issue or several unrelated problems. As more detailed reports became available, patterns began to emerge. Last week, we identified what we believe is the cause of the freezing and lagging affecting certain Android devices: an issue related to the app’s cache. The fix and related improvements have now been completed and tested. Late last night, the release candidate passed Quality Assurance. What happens next: The Android update has been approved and will be released to all Android users today. The iOS update is awaiting approval and will roll out gradually once approved. Although the identified issue appears to be primarily responsible for the Android reports, the release includes broader cache-related improvements that could also improve performance for some iOS users. Please install the update when it becomes available. We will monitor both platforms closely following the rollout. If you continue experiencing problems, please include your device type, operating system, date and time of the incident, screenshots or error messages, and what you were doing in Scorekeeper when the problem occurred. Thank you for your patience and for helping us gather the information needed to identify the issue.