Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
Scorekeeper Operational
Member Services (Pool League) Under Maintenance
League Websites Operational
Accounts/Join Under Maintenance
poolplayers.com Operational
Franchise Services Under Maintenance
Nexus Under Maintenance
Resource Library Under Maintenance
Email Operational
3rd Party Services Operational
AWS S3 Operational
AWS Elastic Beanstalk Operational
AWS Elasticache Operational
Stripe Payments Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Nexus Release tomorrow morning Sept 18 at 7 am CDT Sep 18, 2026 07:00-07:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 2026 - 10:58 CDT
Scheduled - Maintenance window to release support for TESTING Interleague tournaments with a few other items being released as well.
Sep 17, 2026 - 10:57 CDT

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Scorekeeper App Update now available in Apple Stores
Resolved - Follow up to yesterday's message regarding Lagging and Freezing in Scorekeeper.
The latest Scorekeeper update is now available in the Apple App Store.
A message will also be sent to players through Member Services explaining the performance fix and asking them to download the newest version of the app as soon as possible.
Sep 16, 18:00 CDT
Scorekeeper freezing and lagging
Resolved - Lagging and Freezing in Scorekeeper while scoring. Scorekeeper Performance Update: Fix Identified and Rollout Beginning Today

About three weeks ago, we began receiving a small number of reports that Scorekeeper was lagging or freezing. The issue appeared to affect certain Android devices, but we also received reports of similar behavior from some iOS users.
The initial reports were limited and often did not include device type, operating system, date and time, screenshots, error messages, or details about what was happening in the app. Without that information—and with similar symptoms reported across both platforms—we could not immediately determine whether there was one underlying issue or several unrelated problems.
As more detailed reports became available, patterns began to emerge. Last week, we identified what we believe is the cause of the freezing and lagging affecting certain Android devices: an issue related to the app’s cache.
The fix and related improvements have now been completed and tested. Late last night, the release candidate passed Quality Assurance.
What happens next:
The Android update has been approved and will be released to all Android users today.
The iOS update is awaiting approval and will roll out gradually once approved.
Although the identified issue appears to be primarily responsible for the Android reports, the release includes broader cache-related improvements that could also improve performance for some iOS users.
Please install the update when it becomes available. We will monitor both platforms closely following the rollout. If you continue experiencing problems, please include your device type, operating system, date and time of the incident, screenshots or error messages, and what you were doing in Scorekeeper when the problem occurred.
Thank you for your patience and for helping us gather the information needed to identify the issue.
Sep 16, 13:02 CDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

APA/CPA leagues Email unavailable Monday Sept 7 from 9AM to 9PM CDT
Completed - The scheduled maintenance has been completed.
Sep 7, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:00 CDT
Scheduled - This will only affect Email all other services will be operational.
Sep 3, 09:02 CDT

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

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