All Systems Operational

Uptime over the past 90 days. View historical uptime.
Scorekeeper Operational
90 days ago
99.86 % uptime
Today
Member Services (Pool League) Operational
90 days ago
99.84 % uptime
Today
League Websites Operational
90 days ago
100.0 % uptime
Today
Accounts/Join Operational
90 days ago
100.0 % uptime
Today
poolplayers.com Operational
90 days ago
100.0 % uptime
Today
Franchise Services Operational
90 days ago
99.94 % uptime
Today
Nexus Operational
90 days ago
99.83 % uptime
Today
Resource Library Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
AWS S3 Operational
AWS Elastic Beanstalk Operational
AWS Elasticache Operational
Stripe Payments Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Spring Singles Regionals score crunch Wednesday March 18 – 7 am CDT Mar 18, 2026 07:00-09:00 CDT

We will be crunching in the Spring Singles Regionals scores and Nexus will be unavailable during this time. We will let you know when the process is complete.
Posted on Mar 16, 2026 - 11:24 CDT
Mar 17, 2026

No incidents reported today.

Mar 16, 2026
Nexus / Scorekeeper / Member Services down.
Resolved - The "fix" we pushed out did not correct the performance issue. This issue was introduced with the new version of Scorekeeper that we released to Android users today. We had around 80k Android users update to version 1.14.44 and they were causing performance issues for everyone. We halted the rollout of this version of Scorekeeper and we blocked all the requests from this newest version. This relieved the pressure so that anyone still rocking the previous version, 1.14.43, will be able to keep score.

The blocked apps will only apply to Android users who's app updated today. We'll publish a new version tonight or tomorrow that will allow those 80k users to update again to a rebranded version of the previous app. So v1.14.43 and v1.14.45 will be the same release, we're just re-releasing it so the 80k users can use their apps again.

iOS users were unaffected by this because the iOS update has not been approved yet, so it wasn't deployed.
Mar 16, 20:02 CDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 19:15 CDT
Identified - We have identified the cause and are working on a solution.
Mar 16, 18:33 CDT
Update - We are continuing to investigate this issue.
Mar 16, 18:22 CDT
Update - We are continuing to investigate this issue.
Mar 16, 18:01 CDT
Investigating - We are currently investigating this issue.
Mar 16, 17:39 CDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
POSTPONED until next weekend !! - Server maintenance - this Saturday - March 14 - 4-6 am CDT
Completed - The scheduled maintenance has been completed.
Mar 12, 15:34 CDT
Scheduled - We will be undergoing server maintenance from 4-6 am CDT this Saturday. Nexus/NMS/SK etc. will all be effected. Thank you.
Mar 12, 12:24 CDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
SK Congestion/Lagging/505 Gateway Errors/DOWN
Postmortem - Read details
Mar 13, 10:18 CDT
Resolved - This incident has been resolved.
Mar 9, 21:15 CDT
Monitoring - We are seeing traffic return to normal. Some may have matches that are hung up. If that is the case, you will need to reset those matches if they do not work themselves out organically.
Mar 9, 20:50 CDT
Update - We are continuing to work on a fix for this issue.
Mar 9, 20:27 CDT
Update - Things are moving, but performance is still lacking. The Tech Team is diligently working to address. We don't have an ETA at this time.
Mar 9, 20:13 CDT
Identified - The Tech Team believes they have identified the issues. You should see performance improvement soon.
Mar 9, 19:52 CDT
Investigating - We have been made aware that some are experiencing lagging issues and 505 Gateway Errors in the SK app. The Tech Team has been made aware and they are looking into it.
Mar 9, 19:34 CDT
Services/Nexus Release Monday March 9 - 7-8 CDT
Completed - The scheduled maintenance has been completed.
Mar 9, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:00 CDT
Scheduled - Fix error when adding an ‘other event’ when only a 2 digit year is entered
Division Review (weekly) is not displaying 0.00 scores in the Score Column
Update schedule process so that pre paid matches are handled better when schedule changes are made
Mar 6, 14:03 CST
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage