9-Ball balls not moveable on certain devices in edit mode for larger phones/small tablets
Investigating - We are currently investigating this issue.
Sep 21, 2026 - 11:13 CDT
Uptime over the past 90 days. View historical uptime.
Scorekeeper Operational
Member Services (Pool League) Operational
League Websites Operational
Accounts/Join Operational
poolplayers.com Operational
Franchise Services Operational
Nexus Operational
Resource Library Operational
Email Operational
3rd Party Services Operational
AWS S3 Operational
AWS Elastic Beanstalk Operational
AWS Elasticache Operational
Stripe Payments Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 1, 2026

No incidents reported today.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Smartermail Server Maintenance - Tuesday, 9/29/26 from 2AM to 4AM Central Time
Completed - The scheduled maintenance has been completed.
Sep 29, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 02:00 CDT
Scheduled - We will be conducting maintenance on the Smartermail Server. This means apaleagues/cpaleagues email will be down during this time.
Sep 28, 15:38 CDT

Sep 28, 2026

Scorekeeper Known Issues – Version 1.14.54
Resolved - This incident has been resolved.
Sep 28, 16:53 CDT
Investigating - We are currently working to resolve two known issues affecting some users of Scorekeeper version 1.14.54.
“Refresh Match” Error
When attempting to refresh a match, users may receive an error that includes the message “Missing variable ‘$id.’”

9-Ball Rack Review Errors
Some users may receive a “Whoops” error when attempting to open or enter information for certain previously played 9-Ball racks.
This issue affects version 1.14.54; the same racks may still be accessible on the previous version.
We apologize for the inconvenience and appreciate your patience while these issues are resolved. We will provide another update when the fixes are available.

NEITHER error is a widespread issues stopping players from scoring.
Sep 21, 10:59 CDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Scorekeeper & Nexus: Reported issues
Postmortem - Read details
Sep 25, 07:46 CDT
Resolved - This incident has been resolved.
Sep 24, 19:27 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 19:18 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 19:18 CDT
Investigating - We are currently investigating this issue.
Sep 24, 19:14 CDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Nexus, SK, MS down.
Resolved - This incident has been resolved.
Sep 22, 14:03 CDT
Update - We are continuing to investigate this issue.
Sep 22, 13:53 CDT
Investigating - We are currently investigating this issue.
Sep 22, 13:34 CDT

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Player LA's Not Holding in Nexus After Preview/Print
Resolved - This issue has been resolved. Have a great weekend!
Sep 18, 15:07 CDT
Identified - It has been brought to our attention that LA's are not sticking after being raised or lowered in Nexus after preview/print. The Tech Team is actively working on a fix and we hope to have it released soon. We sincerely apologize for the inconvenience. Stay tuned for updates!
Sep 18, 13:17 CDT
Emergency release today at NOON Central time- Sorry for late notice
Completed - The scheduled maintenance has been completed.
Sep 18, 12:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 12:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 11:17 CDT
Scheduled - We will be taking an unplanned Services outage at NOON today for a Services bug fix.
Sep 18, 11:15 CDT
Nexus Release tomorrow morning Sept 18 at 7 am CDT
Completed - The scheduled maintenance has been completed.
Sep 18, 07:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 10:58 CDT
Scheduled - Maintenance window to release support for TESTING Interleague tournaments with a few other items being released as well.
Sep 17, 10:57 CDT

Sep 17, 2026

No incidents reported.

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