Issues with schedule changes - all formats
Update - We believe the scheduling issues have been corrected for all formats EXCEPT DOUBLES - Schedule changes for doubles can still be made directly through the schedule screen but changes that require an insert to the schedule at week xx can still cause issues. We will let you know when this has been corrected. Thank you.
May 23, 2026 - 07:36 CDT
Investigating - We are looking into issues that may be related to the schedule changes we pushed out yesterday. Please hold off on making schedule changes if possible until we can get this resolved. It is ok to make changes directly to the match-ups in the schedule page but over all changing of #teams #weeks etc. may cause the schedule to whoops.

We will be in touch when we have a solution...
May 22, 2026 - 12:22 CDT
Uptime over the past 90 days. View historical uptime.
Scorekeeper Operational
90 days ago
99.85 % uptime
Today
Member Services (Pool League) Operational
90 days ago
99.87 % uptime
Today
League Websites Operational
90 days ago
100.0 % uptime
Today
Accounts/Join Operational
90 days ago
100.0 % uptime
Today
poolplayers.com Operational
90 days ago
100.0 % uptime
Today
Franchise Services Operational
90 days ago
99.92 % uptime
Today
Nexus Operational
90 days ago
99.86 % uptime
Today
Resource Library Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.92 % uptime
Today
3rd Party Services Operational
AWS S3 Operational
AWS Elastic Beanstalk Operational
AWS Elasticache Operational
Stripe Payments Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 24, 2026

No incidents reported today.

May 23, 2026
Nexus release for schedule issues tomorrow morning 5/23/26 at 6 am CDT
Completed - Changes have been pushed out. We are going to do some additional testing and will update the incident accordingly.
May 23, 06:41 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 CDT
Scheduled - Pushing out a change to address the current issues with modifying schedules
May 22, 15:48 CDT
May 22, 2026
May 21, 2026
Nexus Release tomorrow morning May 21 at 7 am CDT
Completed - The scheduled maintenance has been completed.
May 21, 07:46 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:00 CDT
Scheduled - We will be pushing out some changes to help with the duplicate skip dates and schedule issues resulting from matches paid for future weeks
May 20, 09:33 CDT
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Member Services Birthday Display Offset by One Day
Resolved - This issue has been fixed as soon as users have downloaded new version of the NMS App
May 15, 15:28 CDT
Identified - The issue has been identified, and a fix is currently in progress. Because the resolution requires an application update, deployment will take a few additional days. We currently expect the issue to be fully resolved by Friday.

We also want to reassure users that no data has been corrupted or lost. The issue was caused by a side effect of unrelated work that impacted time zone day/time storage, resulting in certain dates displaying incorrectly.

We appreciate your patience while we complete the update and will continue to provide progress updates as needed.
May 13, 16:37 CDT
May 14, 2026

No incidents reported.

May 13, 2026
Services Down during T-Crunch and CLA's Wednesday 5/13 7-9 AM CDT
Completed - This maintenance window is complete
May 13, 08:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 CDT
Scheduled - The T-Crunch and CLA data from the 2026 Poolplayer Championships will be updated in Nexus on Wednesday, May 13 between 7:00 AM and 9:00 AM CDT. During this time Services/Nexus will be unavailable. We will let you know when this process is complete.
May 11, 10:33 CDT
Playoff Dates for Summer Session and Birth Dates Listed Incorrectly in Pool League App
Resolved - This issue has been corrected.
May 13, 07:11 CDT
Identified - It has been brought to our attention that Playoff Dates for the Summer Session and some Birth Dates are currently displaying incorrectly in the Pool League app. This issue is related to recent updates made to improve language and regional support within the app, which affected how certain dates are displayed for some users.

Our Tech Team is actively working to correct these issues, and we will provide an update as soon as the fix is complete. Once the fix is available, members may need to update their app to see the corrected dates.

App updates are currently being rolled out gradually, but members can also manually check for updates in the Apple App Store or Google Play Store if they would like to receive the fix sooner.

We appreciate your patience and understanding while we work to resolve these issues.
May 12, 10:03 CDT
May 12, 2026
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

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